Data Democratizes Tech For Any Age

October 8, 2019

A few months ago, I read a Wall Street Journal article which really stuck with me. It was focused on the workplace divide when it comes to adopting new technology. The main takeaways? Tech resistance is not based on age and workers need to see how new technology will benefit them for optimal adoption. Recent research conducted by Dell with IPSOS, an independent firm, provides a case in point: Despite the understanding from employees that passwords protect their business’ data, 62% of employees of all ages…

Designing the Dual-Screen Evolution of the PC

October 2, 2019

Dell’s Experience Innovation Group (EIG) believes the future of personal computing lies in the combination of hardware and software to deliver immersive, predictive experiences. Recognizing that form factor plays a significant role in how we interact with technology. We began exploring multi-screen devices around a decade ago and have been working with partners to explore this deeper the last few years. Modern, smart and responsive devices have the potential of unlocking new ways of working; encouraging collaboration and boosting productivity….

Driving our Next Wave of Progress through CX Innovation

October 1, 2019

In today’s “always-on”, digital world, business-to-consumer (B2C) experiences are fundamentally changing business-to-business (B2B) expectations. Delivering great products and services, while important, are now table stakes. So, what will be our ultimate differentiator? The experience we deliver to all of our customers. It’s been proven that leaders in customer service outperform the Dow by 93%, the Fortune 500 by 20% and the NASDAQ by 335%.[1] That should not be a surprise, given 74% of companies say they’ll pay more for a…