Designing the Dual-Screen Evolution of the PC

October 2, 2019

Dell’s Experience Innovation Group (EIG) believes the future of personal computing lies in the combination of hardware and software to deliver immersive, predictive experiences. Recognizing that form factor plays a significant role in how we interact with technology. We began exploring multi-screen devices around a decade ago and have been working with partners to explore this deeper the last few years. Modern, smart and responsive devices have the potential of unlocking new ways of working; encouraging collaboration and boosting productivity….

Driving our Next Wave of Progress through CX Innovation

October 1, 2019

In today’s “always-on”, digital world, business-to-consumer (B2C) experiences are fundamentally changing business-to-business (B2B) expectations. Delivering great products and services, while important, are now table stakes. So, what will be our ultimate differentiator? The experience we deliver to all of our customers. It’s been proven that leaders in customer service outperform the Dow by 93%, the Fortune 500 by 20% and the NASDAQ by 335%.[1] That should not be a surprise, given 74% of companies say they’ll pay more for a…

Level Up – Digital Transformation

September 3, 2019

We are poised to take digital transformation to the next level, and I’m honored to be Dell’s new Chief Digital Officer to further hone and strengthen our engagement with business partners, cultivate a strong engineering and operational discipline and culture, and lead with simplicity and accountability. The role combines the traditional roles and responsibilities of a CIO along with the emerging role of change agent for digital transformation. It reminds me and my whole organization that we are a key…

Our Roar is Heard in Our Success: How Dell Women’s Entrepreneur Network is Changing the World for Women Founders, One Scale Up at a Time

August 28, 2019

The following is a guest post from Meghan E. Butler, founder of Frame+Function, and contributor to Fast Company and Thrive Global. There is something to be said for a hotel ballroom full of people supporting women. But not just any people, but those who are the smartest at what they do. Whose brains and businesses buck the outdated conventions of a legacy economy. At the Dell Women Entrepreneur’s Network (DWEN) summit in Singapore this July, we experienced something quite exceptional…