Customer Perspective: Workforce Transformation and Agility in 2020

Ed. Note: This blog was guest authored by Scott Potoczak, Director of IT Customer Support, Baker Botts No one can predict the future, but as a global law firm, Baker Botts understands the importance of planning for all possibilities. Shortly after the first COVID-19 cases surfaced in the United States, we quickly realized that providing staff with disinfecting wipes wasn’t enough to keep them safe. In-person appointments and conferences rapidly switched to virtual meetings. And within 10 days of our initial office-planning discussions, all our offices had closed. To ensure that we could support the needs … READ MORE