Driving our Next Wave of Progress through CX Innovation

In today’s “always-on”, digital world, business-to-consumer (B2C) experiences are fundamentally changing business-to-business (B2B) expectations. Delivering great products and services, while important, are now table stakes. So, what will be our ultimate differentiator? The experience we deliver to all of our customers. It’s been proven that leaders in customer service outperform the Dow by 93%, the Fortune 500 by 20% and the NASDAQ by 335%.[1] That should not be a surprise, given 74% of companies say they’ll pay more for a great customer experience (CX).[2] It’s clear the future belongs to those committed to innovating and delivering … READ MORE